Refund policy

Last updated: October 1, 2026

Choosing art for your walls online takes some trust. Here's exactly how returns work at Picture Him.

30-day returns

You can return a piece within 30 days of delivery for a refund, as long as it's unused and in its original condition. That means:

  • not hung, with no nail holes, adhesive, or hardware changes
  • no marks, tears, dents, or damage after delivery
  • packed safely for the trip back, in its original packaging where possible

How to start a return

  1. Email support@picturehim.com within 30 days of delivery with your order number and the piece you'd like to return. We respond within 1 business day.
  2. We'll email you return instructions and the return address.
  3. Pack the piece carefully, with the corners protected, and send it back with tracking.

Please don't send anything back before contacting us. We can't always match an unannounced package to an order.

Return shipping

You pay return shipping, and original shipping charges aren't refundable. We recommend a trackable service, because we can't refund a return that never reaches us. If your piece arrived damaged or defective, you never pay for shipping (see below).

Refunds

Once your return arrives and we've checked it, we'll issue your refund to the original payment method within 5–10 business days. Your bank may take a few more days to post it. If you used a discount code, the refund is the amount you actually paid.

Size exchanges

Picked a size that's too big or too small for the wall? Within 30 days of delivery you can exchange an unused piece for a different size of the same artwork.

  • There's no exchange fee.
  • You ship the original piece back to us. We ship the new size to you free.
  • If the new size costs more, we'll charge the difference. If it costs less, we'll refund the difference.
  • One exchange per order.

Email us to set it up before you send anything back.

Damaged or defective pieces

If your order arrives damaged in transit or has a printing defect, email support@picturehim.com within 7 days of delivery with your order number, photos of the problem, and photos of the box and packaging. We'll send a free reprint or give you a refund, at no cost to you.

What we can't accept

  • Returns or exchanges started more than 30 days after delivery
  • Pieces that have been hung, used, altered, or damaged after delivery
  • Damage or defect reports made more than 7 days after delivery

Gifts

If a piece was shipped to you as a gift, contact us. Approved gift returns are refunded as store credit for the gift recipient.

Questions

Email support@picturehim.com. We'll do our best to make it right.