Shipping policy
Last updated: October 1, 2026
Every Picture Him piece is made to order and printed in the USA. Nothing sits on a warehouse shelf. Your piece is printed, finished, inspected, and packed after you check out, and then it ships.
Where we ship
We ship to addresses within the United States only.
- P.O. boxes: accepted for smaller pieces. Larger canvases and framed pieces need a street address because of carrier size limits.
- APO/FPO/DPO addresses: not available at this time.
What shipping costs
Standard ground shipping is based on your order subtotal:
| Order subtotal | Standard shipping |
|---|---|
| Under $70 | $8.00 |
| $70.00 – $99.99 | $14.00 |
| $100 and up | Free |
Express shipping is $15.00 on every order. Express speeds up the carrier's transit time only. Every piece still takes 2–3 business days to make before it ships.
You'll always see the exact shipping cost at checkout before you pay.
How long it takes
| Step | Typical time |
|---|---|
| Making your piece (printing, finishing, inspection, packing) | 2–3 business days |
| Standard ground shipping within the U.S. | 2–5 business days after it ships |
| Typical total with Standard shipping | about 5–8 business days |
Business days are Monday through Friday, excluding U.S. federal holidays. Remote addresses and busy holiday seasons can add time. If you need a piece by a certain date, email us before you order and we'll give you an honest answer.
Tracking your order
When your order ships, we'll email you a tracking link.
If your piece arrives damaged or defective
We pack every piece carefully, but carriers aren't always gentle. If your order arrives damaged or with a printing defect, email support@picturehim.com within 7 days of delivery with:
- your order number
- photos of the damage or defect
- photos of the box and packaging
We'll send a free reprint or give you a refund, at no cost to you.
Address changes and cancellations
Please double-check your shipping address at checkout. If you need to change or cancel an order, contact us as soon as possible. Production starts quickly, and we can't guarantee changes once your piece is in production. Our Return & Refund Policy still applies.
Lost or "delivered but not here" packages
If tracking says your package was delivered and you can't find it, check with neighbors and around your building, then email us right away. If a package seems overdue, let us know and we'll work with the carrier to make it right.
Questions
Email support@picturehim.com. We respond within 1 business day.